Grateful Patience: Patient Family Programs Take Time, Commitment and Perseverance

Track: Prospect Research

Session Number: 1065
Date: Thu, Aug 9th, 2018
Time: 10:30 AM - 12:00 PM
Room: Room 408-410

Description:

While the Grateful Patient Program at Children's Hospital of Philadelphia Foundation has been very successful, it took many stages, a lot of energy and thoughtful, diplomatic lobbying to get it off the ground. Is your organization looking to build a Grateful Patient/Concierge/Screening program from scratch? Would you like to improve your current process? This presentation is a case study demonstrating how CHOP implemented its program: from getting buy-in from Hospital leadership, to the nuts and bolts aspects that impact Prospect Development, Data Services, the Concierge team, front-line fundraisers, and - most importantly - our patients and their families.


Please note: This session will be recorded.
Session Type: Breakout Session

Primary Competency: PR:Competency 2: Prospect Research Essentials
Secondary Competency: PR:Competency 7:Screenings
Tertiary Competency: CA:Competency 7: Collaboration and Relationship Building
Intended Audience Level: Level I, Level II
Recommended Prerequisites: none
Learning Objective #1: Attendees will learn the building blocks of a successful grateful patient family program to help to create or enhance the program at their organization.
Learning Objective #2: Attendees will hear about real-life scenarios and challenges they may face as well as receive tools and strategies to face these challenges at their institution.
Shop Size: All Shop Sizes
Session Type: Breakout Session

Primary Competency: PR:Competency 2: Prospect Research Essentials
Secondary Competency: PR:Competency 7:Screenings
Tertiary Competency: CA:Competency 7: Collaboration and Relationship Building
Intended Audience Level: Level I, Level II
Recommended Prerequisites: none
Learning Objective #1: Attendees will learn the building blocks of a successful grateful patient family program to help to create or enhance the program at their organization.
Learning Objective #2: Attendees will hear about real-life scenarios and challenges they may face as well as receive tools and strategies to face these challenges at their institution.
Shop Size: All Shop Sizes